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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Prevention Tips

7/12/2021 (Permalink)

You cannot predict when water damage may occur, but there are prevention tips you can follow to try and keep it at bay.  Paying attention to your plumbing and fixtures can make all the difference.  These tips from the Water Damage Defense website can help guide you what to focus on in order to prevent water damage from occurring.

1. Pamper your Water Heater

Have a plumber come to your home and inspect and maintain your water heater on a regular basis.

2. Replace Appliance Hoses

Make sure you replace the hoses on your appliances such as washing machines, dishwashers, and ice makers at any sign of a wear!  They are cheap to replace, so use the highest quality replacements to ensure the best results, and replace them even before the manufacturer's suggested timetable!

3. Pay Attention to your Toilet

Make sure you stay in the room until your toilet finishes refilling.  Also, make sure you are getting your toilets inspected by a plumber regularly.

4. Know How to Shut off your Water

When a supply leak occurs, turn off the water as soon as possible!  Make sure everyone in your house knows how to do this.

5. Pay Attention to your Plumbing System

Watch your plumbing systems for signs of wear.  This could include noisy pipes, signs of moisture on your walls or floors, and rust-stained water.

6. Make Sure you have a Reliable Sump Pump

Make sure your sump pump and backup sump pump are reliable and working to protect your basement!

Emergency in Your Office? Call the right Professionals for the job

7/12/2021 (Permalink)

Flooding and water damage events in the New River Valley or Pulaski County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.  Whether we're dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area.  In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Present Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.  We understand that every hour spent cleaning up is an hour of lost revenue and productivity.  So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need.

About SERVPRO of Montgomery & Pulaski Counties

SERVPRO of Montgomery & Pulaski counties specializes in the cleanup and restoration of commercial and residential property after a water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-Industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Bill Savings Tips

7/12/2021 (Permalink)

It may be hot outside, but that doesn't mean your water bill has to skyrocket. Here are some helpful tips on how you can lower your water bill this summer!

Fix Those Leaks!
Go around your house and make sure none of your appliances, faucets, hoses, or any plumbing are showing signs of leaks. We've talked about how harmful even the smallest of leaks can be to your home in regards to leaving water damage behind, but they can also drain thousands of gallons of water from your home along with the money you could be saving on your water bill.

Keep Drinking Water in Your Fridge
Fill pitchers or re-usable water bottles with water and store them in your fridge. Not only is this better for the environment by not using wasteful plastic bottles of water, but it will ensure you always have a nice glass of cold water waiting for you without having to run your tap waiting for your sink to get cold. This is a great way to save on your water bill and help keep waste out of the environment.

Fill Up That Dishwasher
Running your dishwasher utilizes less water than washing dishes individually in the sink. Make sure you fill your dishwasher completely to ensure maximum water savings.

Insulate Your Water Pipes
By insulating your water pipes with foam you can buy at a hardware store, you will help your water be able to heat up faster. The foam comes already cut in the shape of the pipe, and all you have to do it tape it up; you will be surprised at the difference it can make. This way you will not waste as much water running your faucet until it heats up.

Trash Those Scraps
The disposal on your sink may save you a trip across the room to the trashcan, but it may be the reason your water bill has increased. It requires water to be running while it is in use, which may be adding on to your bill without you even realizing it.

Use Cold Water For Your Washes
Washing your clothes in cold water gets them just as clean, and it will actually keep colors better than washing in warm water. Cold water washes will save you in water and energy as well!

By starting to implement these tips into your everyday routine you will see how these small changes can make a big difference in your water bill!

Swimming Safety

7/12/2021 (Permalink)

For many people, the summer means swimming! And while swimming can be a great way to cool off in the summer heat, it is important that we are keeping an eye on all and any children tempted by the cool water, no matter how hectic and busy the parties may get.

Here are some tips provided by CPSC.gov to ensure your child's safety this summer!

Staying Close, Being Alert and Watching Children in and Around the Pool

  • Always keep an eye on your children around any body of water, and never leave them unattended!
  • Make sure your child is aware of basic water safety tips
  • Keep small children away from pool drains, pipes, and other openings to avoid entrapment
  • Make sure to keep a telephone close by whenever you are near a body of water
  • If a child is missing, look for them in the water first
  • Share safety instructions with family, friends, and neighbors, so everyone will be alert

Learning and Practicing Water Safety Skills

  • Make sure both you and your child know how to swim if you will be in the water
  • Learn how to perform CPR on children and adults, and update those skills regularly
  • Understand the basics of life-saving so that you can assist in any water emergency

Following these tips and being aware this summer will not only keep your child safe, but it will give you peace of mind, so you can enjoy the holiday to the fullest!

Office Hazards

7/12/2021 (Permalink)

Do you know common safety issues at your office? OSHA lists the 5 most common workplace Hazards as the following:

  1. Safety: any type of substance, condition or object that can injure employees
  2. Chemical: exposure to chemicals and improper use of chemicals 
  3. Biological: exposure to infectious materials such as blood, fungi, mold, viruses, and animal droppings
  4. Physical: radiation exposure, extreme heat or cold etc.
  5. Ergonomic: work activities that cause harmful strain on the body 

These are common issues that can occur in the workplace some easier than others to remedy. It is important to have a plan in place for workplace hazards such as these and for emergencies. Records show that as many as 50% of businesses close down following a disaster.

We are also available to schedule a free Emergency Response Plan for your company to better prepare for potential emergencies. This is a plan that can be shared with all company leaders and comes in handy when emergencies occur.

Nothing beats an Esporta Clean

7/7/2021 (Permalink)

Do you have clothes or items with soot or smoke residue? We can fix that!

SERVPRO of Montgomery & Pulaski Counties is an Esporta Certified Operator, meaning that we utilize a patented restoration technology that can restore over 90% of the soft contents in a home to a food grade clean.

The Esporta technology also allows us to be able to restore 85% of the soft contents that may have been previously considered unrestorable and tossed by restoration dry cleaners using a traditional cleaning method.

Types of Damages and Contaminations We Can Restore with the Esporta:

  • Contaminated water & sewage
  • Heavy smoke & soot
  • Mold
  • Bio waste contaminated goods

What Types of Items Can Be Restored with the Esporta Wash System:

  • Leather goods of all kinds
    • Shoes
    • Purses
    • Jackets
  • Laundry of all kinds
    • Wash and fold
    • Press and hand
  • Household goods of all kinds
    • Sleeping bags
    • Pillows
    • Comforters
    • Stuffed animals
  • Unique articles such as sports equipment
  • A wide variety of other articles

Not only is the Esporta cleaning process thorough, but it is quick as well. Laboratory results indicate that this process is five times more effective than the traditional washing machines, which means we are able to restore many of the items that you previously thought would need to be replaced.

If you find yourself in a situation where soft contents within your home have been negatively affected by a disaster, call SERVPRO of Montgomery & Pulaski Counties, so we can make it "Like it never even happened."

Storm Prep

7/7/2021 (Permalink)

While the spring season is known for the potential to experience severe weather, the threat exists throughout the summer months as well. In fact, the potential for severe weather even increases in some areas. Hurricane season in the Atlantic begins June 1st and runs through November 30th. The Eastern Pacific hurricane season begins May 15th also ending November 30th.


  • Build an emergency supply kit and develop a communication plan. • Unplug any electronic equipment before the storm arrives. • Secure outdoor objects that could blow away or cause damage. • If you are outdoors, get inside a building, home or hard top vehicle (not a convertible). • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

 DURING THE STORM • Use your battery-operated NOAA Weather Radio for updates from local officials. • Avoid contact with corded phones. Cordless and cellular phones are safe to use. • Unplug appliances and other electrical items, such as computers. Power surges from lightning can cause serious damage. • Avoid contact with electrical equipment or cords. • Avoid contact with plumbing. Plumbing and bathroom fixtures can conduct electricity. • Stay away from windows and doors.

AFTER THE STORM • Never drive through a flooded roadway. • Stay away from storm-damaged areas to keep from putting yourself at risk. • Stay away from downed power lines and report them immediately. While it may be difficult to prepare for the unpredictable, there are steps you can take now to help ensure you are ready when disaster strikes. One way to prepare your home or business for any type of disaster, is to establish an Emergency READY Profile® (ERP). Contact your local SERVPRO® Franchise Professionals to learn more about the ERP and how it can help you. Consider the following tips when preparing for an approaching storm.

Storm Fires

7/7/2021 (Permalink)

We are no stranger to thunder and lightning storms here in Virginia, but the harsh danger that lurks behind them is unknown to many of us.

Local U.S. fire departments responded to an average of 22,600 fires per year that were started by lightning (www.iii.org)

These fires can cause a lot of damage and can put the lives of your family in danger.

The use of lightning rods as well as the accompanying protection system are designed to protect a home or building from a direct strike of lightning, as well as a lightning-initiated fire.  These systems work by intercepting the lightning strike and providing it with a conductive path for the harmful electrical discharge to flow through directly into the ground.  For more information on lightning rods and lightning protection systems, you can visit https://www.weather.gov/safety/lightning-rods .

If your home is not equipped with a lightning-protection system, here are tips on how you can stay safe inside your home throughout a lightning storm provided by weather.gov.  

  • Stick to your cellular and cordless phones.  Do not use any phones that are connected by a cord!
  • Do not touch electrical equipment throughout the storm.  This can include computers, TVs, or cords, however, you CAN use remote controls safely.
  • Avoid plumbing as much as possible.  Do not wash your hands, take a shower, or wash your dishes throughout the storm
  • Do not lie on concrete floors or lean against concrete walls
  • Protect your pets!  Dog houses are not a safe shelter during there storms, and dogs that are chained to trees or on a metal runner are particularly vulnerable to lightning strikes
  • Protect your property!  Lightning will generate electric surges that can damage electronic equipment even from some distance from the actual strike.  Typical surge protectors will not protect your equipment from a strike of lightning.  Do not unplug equipment during a thunderstorm, for there is a risk you could be struck!

Keep your office Tip Top

7/7/2021 (Permalink)

The start of summer brings about a lot of amazing things, such as green grass, sunshine, flowers, and no more school for the kids!  However, as great as all these things are, they also bring about allergies, germs, pollen, and dust!  A work environment can be negatively affected by these factors because they can affect how the people working in the environment are feeling.  Keeping a healthy and cleanly work environment is very important in keeping with a positive work ethic and attitude among employees.  Here are some helpful tips on keeping your business a positive and clean space.

Keep Those Carpets Clean!

Dust, grass, pollen, and other allergens can easily get caught in the fibers of carpeting and rugs.  They can be stirred up from foot traffic, and make people's allergies flare up throughout the day.  By making sure your carpets are getting both a daily vacuum and a reoccurring deep clean is very important in keeping your work environment comfortable.  

Give Your Office a Good Wipe Down

Wiping down surfaces will not only prevent the spreading of germs, but it will also prevent the accumulation of dust particles on the surfaces.  Giving your offices a good wipe down regularly will also help keep away any unpleasant smells that may come from drink spills or food residue often left behind.

Regular cleaning of your office environment will not only improve your business's overall smell, look, and health, but it can also keep you on top of potential damages.  Regular cleaning means you will be able to find and catch damages such as water and mold growth from hidden leaks before they become a larger issue.  Finding damages early is the key to being able to fix them properly and quickly.  

Carpet Coffee Stain Conundrums in Commercial Buildings

7/7/2021 (Permalink)

Tips on how you can get those stubborn coffee stains out of your carpeting:

Step One:

Always start with water! If you catch the spill immediately, take a clean towel and blot blot blot. Start at the edges and work your way to middle. Spray with water and repeat until the coffee is all removed. On a still wet stain this may be all you need to do!

Step Two:

Still stained? Try foamy white shaving cream. Gently rub into the carpet without pressing (you don't want to push the stain in further). Allow to stand for a few minutes, then blot.  To rinse, spray with water and blot. Repeat process until completely rinsed. 

Step Three: 

Got an already dry stain? No problem! Make a baking soda and water paste, rub into the carpet, and allow to dry. Once dry, vacuum up the powder. You should be stain free!

Step Four:

Stain a tad more stubborn? Mix one part white vinegar, two parts water and spray directly to the stained area. Blot with a clean dry towel. Rinse by spraying water and thoroughly blotting. Repeat the rinse until all the vinegar is removed. 

Step Five:

Once your stain is gone, take a dry towel and lay over still wet area, stomp your feet over the towel to remove excess moisture. Once the area is dry, vacuum to return carpet to its normal texture.

The 411 on Smoke and Soot

7/7/2021 (Permalink)

Smoke and soot are both very invasive and can penetrate various cavities within your home, causing hidden damage and odor.  Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke And Soot Facts

  • Hot smoke migrates to cooler areas and upper level of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types Of Smoke

There are two different types of smoke: wet and dry.  As a result, there are different types of soot residue after a fire.  Before restoration begins, SERVPRO of Montgomery & Pulaski Counties will test the soot to determine which type of smoke damage occurred.  The cleaning procedures will then be based on the information identified during the pretesting.  Here is some additional information:

Wet Smoke - Platic and Rubber

  • Low heart smoldering
  • Pungent odor, sticky, smeary
  • Smoke webs are more difficult to clean

Dry Smoke - Paper and Wood

  • High temperatures, fast burning
  • heat rises therefor smoke rises

Protein Fire Residue - Produced by evaporation of material rather than from a fire

  • Virtually invisible
  • Discolors paints and varnished
  • Extremely pungent odor

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect as well as treat your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call SERVPRO of Montgomery & Pulaski Counties TODAY!


HVAC Cleanings are Important and Here's Why !

7/7/2021 (Permalink)

Like anything else that remains stationary in a business, your Air Ducts and HVAC (heating, ventilation, and air conditioning) systems get dirty over time.  And as these systems gather large amounts of dust and particles, the quality of air is affected.  While many people are more apt to notice the quality of air in their homes, many overlook the importance of keeping these systems clean in their businesses.  

Benefits of Cleaning your Air Ducts or HVAC Systems:

Energy Savings

The U.S. Department of Energy reported that 25-40% of the energy used for heating or cooling is wasted due to contaminants in the systems.  The contaminants cause the system to have to work harder to keep up with the temperature you desire.  When your HVAC systems are cleaned properly, they do not need to use as much energy and, therefore, are more cost-effective.

Indoor Air Quality

With the weather warming up, allergies are in full swing.  Pollen and dust are running rampant through the air, and it is not hard for those particles to find their way through an opening door and straight into your business.  Pollutants such as dander, dust, chemicals, and even pollen are all pulled into HVAC and Air Duct systems and re-circulated an average of 5-7 times a day.  Over time these particles start to accumulate in the ductwork and cause a build-up of contaminants.  No one wants to feel uncomfortable in their work environment, and the quality of air due to a dirty HVAC or Air Duct system can do just that for an individual.  

Keeping up with cleaning out your Air Duct and HVAC systems will not only improve the quality of your work environment, but it will also save on your business's energy costs in the long run.  

Call SERVPRO of Montgomery & Pulaski Counties at 540-389-3753 to set up your Air Duct or HVAC cleaning appointment today!

Home Fire Safety Tips

5/7/2021 (Permalink)

House fires are sudden and unexpected.  Studies show that you may only have two minutes to escape from a home fire and get to safety, which does not seem like much time.  However, Following these tips from the Red Cross will not only help you prevent house fires, but they will also help you prepare and make sure your family is safe if one ever does occur.

  1. Get Rid of Fire Hazards

Identifying and taking the necessary precautions to ensure that you do not have fire hazards in your home is important.  This means all electronic items that produce heat should always be at least three feet away from anything flammable.  All space heaters and electric blankets should always be turned off when they are not being used.

  1. Always Avoid Smoking in Bed

Smoking in bed is dangerous because of the possibility of hot ashes igniting your flammable bedding.  It is also important to make sure all candles are put out when being left unattended.

  1. Make Sure Your Children Are Informed

Talk to your children about the importance of not playing with lighters, matches, and fire.  You can take an extra precautionary step by keeping all matches and lighters up high and out of reach or locked up in a place that your children cannot access.

  1. Check Your Smoke Alarms

Be sure you have working smoke detectors on every floor of your home and on the inside and outside of every sleeping area.  These should be checked monthly to ensure the batteries are working, and they should be replaces every 10 years.

  1. Make a Plan

Discuss your outside meeting spot with your family and come up with an escape plan.  This escape plan should be practiced at least twice a year, and you should make sure that every member of your family is able to escape in less than two minutes.

Standing Water Standing in Your Way?

5/7/2021 (Permalink)

Sometimes after a flood or a pipe burst a home may incur standing water issues. Standing water is water that doesn’t move or flow. The standing water can come from a clean or contaminated sources. Standing water is a problem that you need to address quickly as it could be a health risk to you and your family. Standing water or water that has set for a period of time is the perfect breeding ground for bacteria, mold, and parasites.

            If it is safe to clean here is what you do to get rid of it.

  1. Remove the water: Use rags or towels to clean up small areas of standing water. Utilize pumps or wet/dry vacuums for larger regions of standing water. If the area is too large for you to handle on your own, call an emergency plumber.
  2. Dry It: Use rags or towels to clean up small areas of standing water. Utilize pumps or wet/dry vacuums for larger regions of standing water. If the area is too large for you to handle on your own, call an emergency plumber.
  3. Remove Damages: Water can weaken structural materials such as drywall and woodwork. Carpeting and carpet padding can deteriorate and lead to increased mold growth. Any material damaged beyond repair should be removed as soon as possible.
  4. Where is it coming from: Find whatever allowed the standing water to accumulate in the first place and fix the problem. If you don’t, it is highly likely the standing water will return.
  5. CLEAN: Proper cleaning and sanitation of the affected areas will prevent future growth of mold or bacteria as well as remove any odors left behind by the water. Finally, restore the damaged area by replacing drywall, carpet, repainting, etc.

Some of these tips may require that a professional be called to ensure that the right safety measures are taken and the right equipment is used.

Did April Showers Leave You With May Flooding?

4/29/2021 (Permalink)

Did April Showers Leave You With May Flooding?

Floods are among the most frequent and costly natural disasters in terms of human hardship and economic loss. If your home is affected by flooding there are steps you can take to help ease the sting of water damage.

  1. Be Careful
  2. If you are filing an insurance claim call your insurance to review your coverages
  3. Check for potential electrical hazards and call professionals if needed
  4. Clean and dry as much of the area(s) as possible.
  5. When cleaning check for mold, foundation cracks, and loose flooring
  6. Take photos of damage on any of the items as well as your home
  7. Remove any molded items out of common living spaces to reduce exposure

SERVPRO of Montgomery & Pulaski Counties will continue to post more tips and resources on water damage and flood prevention. Make sure to follow us on social media and check back on our site.

Local Heroes

12/21/2020 (Permalink)

SERVPRO First Responder Bowl

We are very excited for another year that SERVPRO® is proud to be the sponsor of the first-ever First Responder focused bowl game. Our location will be serving dinner to our local responders so they can have something delicious while watching the game. Their courage and compassion are inspiring to all. We are grateful to live in a country where individuals dedicate themselves to protecting and serving their fellow citizens. We are humbled by their bravery and thank them for putting their lives on the line in order to save those around them. We thank them for their service and sacrifice. We welcome everyone to tune in and watch the game

Kickoff: 2:30 PM CT

December 26th, 2020

Thank you to all our local First Responder!

Gerald J. Ford Stadium (Southern Methodist University)
Dallas, TX
2:30 p.m. CT, ABC

Candle Safety

12/16/2020 (Permalink)


  • Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.
  • Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
  • Keep burning candles out of the reach of children and pets.
  • Trim candlewicks to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning and dripping.
  • Always use a candle-holder specifically designed for candle use. The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.
  • Be sure the candle-holder is placed on a stable, heat-resistant surface. This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.
  • Keep the wax pool free of wick trimmings, matches and debris at all times.
  • Always read and follow the manufacturer’s use and safety instructions carefully. Don’t burn a candle longer than the manufacturer recommends.
  • Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.
  • Always burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.
  • Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.
  • Never touch or move a burning candle or container candle when the wax is liquid.
  • Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.
  • Place burning candles at least three inches apart from one another. This helps ensure they don’t melt one another, or create their own drafts to cause improper burning.
  • Use a snuffer to extinguish a candle. It’s the safest way to prevent hot wax splatters.
  • Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.
  • Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.
  • Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high.  The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.
  • Never use a candle as a night light.

Storm Damage Help

12/14/2020 (Permalink)

SERVPRO of Montgomery & Pulaski specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.  Our teams are trained and qualified to assist you in any disaster.

Resources to Handle Floods and Storms

When storms hit the New River Valley & Pulaski, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today SERVPRO of Montgomery & Pulaski Counties

Safe Holiday Cooking Tips

12/12/2020 (Permalink)

With the holidays upon us, families, friends and loved ones will be gathering and preparing for the delicious feast that awaits them this Thursday.  However, it is important to practice safe cooking habits, so your happy holiday does not become hazardous.  

The National Fire Protection Association states that cooking is the main cause for home fires and injuries, with Thanksgiving being the peak day for all cooking-related fires. 

Check out these safety tips to help keep your family and loved ones safe this holiday!

  • Never leave cooking food unattended.  If you need to leave the kitchen for any reason while you are frying, grilling, or broiling food, you should always turn off the stove until you return.
  • Check your food regularly while it cooks.  Never leave your home while you have stuff cooking, and make sure you have a timer set to remind you when it is done.
  • Make your kitchen a "Kid-Free Zone" while you are cooking and make sure they stay at least three feet away from the stove at all times.
  • Make sure there isn't anything flammable near the stove, oven or any appliance that generates heat.  This includes pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains.  
  • Do not wear any loose clothing or dangling sleeves while cooking.
  • Clean your cooking surfaces regularly to prevent any grease buildup.
  • Make sure you have a fire extinguisher on hand to keep in the kitchen.
  • Always check on the kitchen before going to bed or leaving your home to make sure all appliances, stoves, and ovens are turned off.
  • Make sure all your smoke detectors are working and have fresh batteries.

SERVPRO of Montgomery & Pulaski Counties wishes you and your loved ones a wonderful and safe Holiday Season

We Can fix that too!

12/12/2020 (Permalink)

SERVPRO of Montgomery & Pulaski Counties has a wonderful contents team who make damages of all kinds, "Like it never even happened."  In this case, our team used our ESPORTA machine to sterilize and clean off the mold that had started growing on this leather jacket.  

The Esporta technology allows us to be able to restore up to 85% of the soft contents that could have been previously deemed as non-restorable.  This means that we are able to save and return more of your cherished items to you following a disaster.  The Esporta machine is able to restore items that have been affected by damages and contaminations such as contaminated water & sewage, heavy smoke & soot, mold, and bio waste contaminated goods, and it is gentle enough to be able to be used on leather goods of all kinds, laundry of all kinds, household goods, and even unique articles such as sports equipment.

Safety Tuesday

12/11/2020 (Permalink)

SERVPRO of Montgomery & Pulaski Counties takes the safety of our crews very seriously.  Not only is it important for us to make sure our crews are taking the highest safety precautions while operating on jobs for their own safety, but it is also important for the safety of others around them.  Once a month, SERVPRO of Montgomery & Pulaski Counties has a Safety Professional from Safety United come and present a new safety topic to our whole company at one of our weekly Tuesday meetings.  It is important for everyone to be up to date on all of the safety regulations, so we can make sure we are all taking care of each other both out on jobs, as well as around the office and shop.

Holiday Cheer

12/7/2020 (Permalink)

four adults standing locking arms Our Owners Quinn and Lisa with special guest Chamber Director Beth Bell and Fiona the Gingerbread

It's that time of year again at SERVPRO, the holidays! We really get into the holiday spirit. Our office team sets up games, secret Santa, decorations and all. The biggest parts of our holiday celebrations is our Thanksgiving breakfast and our holiday breakfast in December. It is a time for us to come together as a work family and celebrate one another and the holidays together. This year was even more special as Covid has cancelled a lot of plans and events this year. We were able to offer breakfast and still stay socially distanced which made our team happy to have a little sense of normalcy this year. We also had a visit from our local chamber director and a few special North Pole visitors. We are looking forward to continuing this tradition for years to come. 

Are you using an IICRC Certified Firm for your water damage?

12/7/2020 (Permalink)

IICRC Certified Firms have earned the right to display the IICRC logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. All IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC actively has relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of IICRC service professionals is specified in leading manufacturers’ maintenance brochures and warranties.

When it comes to cleaning, restoration and inspection, the IICRC writes the books

As an ANSI-accredited Standards Developing Organization (SDO), the IICRC has led the way in establishing the main industry standards and reference guides for professional carpet cleaning, upholstery and fabric cleaning, water damage restoration and mold remediation.

Each IICRC standard takes years to develop and the coordination of several experts in the field, including allied tradespersons; manufacturers; international, national and regional trade associations; individual or franchise professionals; cleaning, inspection and restoration industry organizations; insurance industry; training schools; contractors; and public health professionals.

These standards are reviewed and updated at least every five years. Many of these fields, such as the water damage restoration field, change rapidly and those who are certified keep up with the advancement of the science and generally accepted practices of the industry.

The IICRC helps keep homes and businesses healthful

According to the Environmental Protection Agency, the average person spends 90 percent or more of their time indoors, where levels of pollutants may be two to five times (and occasionally more than 100 times) higher than outdoor levels.

This makes it extremely important to perform regular maintenance inside your home or business. In addition to vacuuming, cleaning and checking for water damage on a regular basis, using a certified technician for cleaning will help extend the life of your flooring and upholstery and ensure that your home or business is healthful for those who live and work there.

The How to's on using a fire extinguisher

12/7/2020 (Permalink)

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate an extinguisher, the National Fire Association suggests remembering the word PASS:

Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.

Aim low. Point the extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side.

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Remember, extinguishers do have limitations. It is also important to ensure you have the correct type of extinguisher for your facility. Refer below to learn more about the different classes of extinguishers and the type of fire each are designed to extinguish.

Choosing the Appropriate Fire Extinguisher

Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper and many plastics.

Class B: Used on fires involving flammable liquids, such as grease, gasoline and oil.

Class C: Designed for fires involving appliances, tools, or other equipment electrically energized or plugged in.

Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found only in factories working with these metals.

Class K: Intended for use on fires that involve vegetable oils, animal oils, or fats in cooking appliances. These extinguishers are generally found in commercial kitchens, but are becoming more popular in the residential market for use in kitchens.

Document Restoration

12/7/2020 (Permalink)

Are your documents safe?

As a leader in the restoration industry, SERVPRO® knows timely mitigation is the key to reducing severity and recovering damaged items. Water– or smoke–damaged paper can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. Let SERVPRO’s Document Restoration Team help you recover your damaged paper goods before it is too late.

SERVPRO’s technicians are trained to use the most advanced technology available for document recovery and drying; in fact, the Document Restoration Team uses the same technique the Library of Congress uses to dry water-damaged books.

Why choose SERVPRO® Vacuum Freeze Drying?

Vacuum freeze drying is the most efficient and effective way to salvage water-damaged documents. The Document Restoration Team uses sublimation—turning a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents. This process can recover even the most delicate items—from documents to photographs and x-rays, to entire business archives. All employees of the Document Restoration Team are HIPAA Master certified and once your items arrive at the SERVPRO® facility, 24/7 video surveillance is guaranteed.


With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods.

In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents you encounter will be contaminated.

If this is the case, decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photoninduced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Certified Destruction

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

SERVPRO’s goal is to make the process as simple as possible for customers. Contact your local SERVPRO® Franchise Professional for more information on Document Restoration services.

Fire Prevention Tips

10/16/2020 (Permalink)

Fire prevention month is in full swing, so what better time to start developing your family's Fire Escape Plan.  Creating a fire escape plan that everyone in your household knows and has practiced can make all the difference if a fire threatens your home.  Below are some facts on Fire Escape Planning provided by the National Fire Protection Association.

Escape Planning:

  • According to an NFPA survey, only one in every three American households has actually developed and practiced a home fire-escape plan.
  • While 71% of Americans have an escape plan in case of a fire, only 47% of them have practiced it.
  • One-third of American households who made an estimate thought they would have at least six minutes before a fire in their home became threatening. The time available is often less. And only eight% said their first thought upon hearing a smoke alarm would be to get out.

The NFPA Fire Month

10/16/2020 (Permalink)

Fire prevention month is in full swing, so what better time to start developing your family's Fire Escape Plan.  Creating a fire escape plan that everyone in your household knows and has practiced can make all the difference if a fire threatens your home.  Below are some facts on Fire Escape Planning provided by the National Fire Protection Association.

Escape Planning:

  • According to an NFPA survey, only one in every three American households has actually developed and practiced a home fire-escape plan.
  • While 71% of Americans have an escape plan in case of a fire, only 47% of them have practiced it.
  • One-third of American households who made an estimate thought they would have at least six minutes before a fire in their home became threatening. The time available is often less. And only eight% said their first thought upon hearing a smoke alarm would be to get out.

We'll Take Care of Your BIOHAZARD, TRAUMA, and CRIME SCENE Cleanups!

9/14/2018 (Permalink)

Following a trauma, biohazard incident, or crime scene that has occurred, the last thing you want to worry about is getting your home or business cleaned up.  These traumatic events can be overwhelming enough without having to worry about any of the logistics that follow in order to get your home or business back to a normal state.  This is where SERVPRO of Montgomery & Pulaski Counties comes in.

How We Can Help You:

At SERVPRO of Montgomery & Pulaski Counties, we send our highly trained technicians to help get your home or business back to a safe and livable condition once again.  We take all the necessary precautions to ensure the safety of both our crew and anyone else working around them.  We are able to remove all bloodborne pathogens, arson/vandalism, methamphetamine labs, crime scene residues, sewage backups, and mold situations that may be affecting your home or business.  Our team of professionals is available 24/7 for reliable biohazard, trauma, and crime scene cleanup and restoration services to both residential and commercial properties.  Our technicians are trained in accordance with OSHA, EPA, and state and local health regulations to ensure they are working in the safest and most effective way possible.  SERVPRO of Montgomery and Pulaski Counties will help return an unsafe environment to its safe and clean state once again.

Call SERVPRO of Montgomery and Pulaski Counties at 540-731-3080!

There's Mold Spores Where?

7/6/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors.  This makes it impossible to remove all mold from a home or business.  Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.  Some restoration businesses advertise, "mold removal" and even guarantee to remove all mold, which is a fallacy.  Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoor son your clothing or a pet.
  • Mold spores thrive on moisture.  Mold spores can quickly grow into colonies when exposed to water.  These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed.  Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth.  Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

We're Ready For Your Water Damage

7/5/2018 (Permalink)

We Answer the Phone Ready to Help

Call Today - SERVPRO of Montgomery & Pulaski Counties

We understand that when you call us, you may be feeling confused, stressed, and vulnerable.  You need an expert to guide you through this crisis.  SERVPRO of Montgomery & Pulaski Counties has the specific water damage training and experience to help you through this tough time.  We specialize in water damage restoration - in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency.  These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The stress address of the water-damaged home or business
  • When did the damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on site)?

About SERVPRO of Montgomery & Pulaski Counties

SERVPRO of Montgomery & Pulaski Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-Industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Firework Safety

6/26/2018 (Permalink)

With the 4th of July just around the corner, we are seeing the pop-up fireworks shops all over.  They have every type of firework you can imagine ranging from a smaller scale popper to a full-blown sky display for your viewing pleasure.  As beautiful as the sky may look lit up with all the colors of these fireworks, it is important that we are making sure we are taking the necessary precautions to keep our loved ones, neighbors, and surrounding homes safe on this holiday. 

Fireworks cause nearly 20,000 home fires each year! (NFPA.org)

This why it is safest to leave the firework shows to the professionals, but if you must put on your own show it is important to follow these recommended safety tips provided by Fireworksafety.org to ensure you are keeping yourself and your surroundings as safe as possible.

Recommended Safety Tips:

  • Obey all laws regarding the use of fireworks
  • Know your fireworks: read the cautionary labels and performance descriptions before igniting
  • A responsible adult should always be present to supervise all firework activities. NEVER allow fireworks to get into the hands of children
  • Alcohol and fireworks do not mix.
  • Wear safety glasses when shooting off your fireworks
  • light one firework at a time, and move away quickly
  • Use fireworks outside in a clear area, away from all buildings and vehicles
  • Never relight a "dud" firework.  Wait 20 minutes and then soak it in a bucket of water
  • Always have a bucket of water and charged water hose nearby.
  • Never carry fireworks in your pocket or shoot them into metal or glass containers
  • Do not experiment with homemade fireworks
  • Dispose of spent fireworks by wetting them down and place in a metal trashcan away from any building or combustible materials until the next day
  • FAA regulations PROHIBIT the possession and transportation of fireworks in your checked baggage or carry-on luggage
  • Report illegal explosives, like M-80s and quarter sticks, to the fire or police department

Don't let a firework mishap ruin your Independence Day, be safe when handling any and all fireworks!

Roll Out Those Dehumidifiers

6/8/2018 (Permalink)

With summer starting in full swing, it is not hard to feel the humidity lurking in the air. The thick feeling heat is bad enough to deal with outside your home, but when it starts affecting the inside it's almost unbearable. It's time to drag out those dehumidifiers that have been hiding in the corners of your basements and get them started up. Here are some ways dehumidifiers can positively affect your living environment.

They Keep Mold At Bay
Dehumidifiers remove the thick moisture from the air and make your home a more comfortable place to live. Removing this excess moisture can also keep the pesky mold spores that are always lurking in the air from attaching to your walls and furniture. Typically, mold is able to grow and spread when the humidity level is above 60%. When a dehumidifier is set up and running to remove enough moisture to keep the humidity level below 50-60%, the mold spores are unable to grow and spread. This is why it is important to keep those dehumidifiers running in the hot, thick summer months.

They Provide Relief From Various Allergies
Dehumidifiers work to rid of humidity in the air, but by doing this they also kill germs and blow out the dust particles that linger in the air, purifying the air within your home. This can help minimize the allergies an individual is affected by even within their home.

They Help Keep Your Home Cool
With the help of a dehumidifier, you may be able to turn down your air conditioning, saving you energy costs. By getting rid of the moisture in the air, your home will instantly feel cooler and more comfortable.


Keep The Mold at Bay

6/8/2018 (Permalink)

It does not take much for mold to grow, and sometimes it is inevitable based on the type of environment you live in, but there are ways you can help prevent the growth from starting and spreading!

Moisture is the most critical factor in mold growth, so quick responses to all water damages within your home are very important for preventing mold growth.

Keeping your living environment dry during big spells of humidity and rain is also important.  Using dehumidifiers and leaving your air condition on will help keep your home cool and dry.  

It has been a rainy and hot month, so it is important to work towards keeping your house safe from the weather conditions affecting the inside environment.  Taking the necessary precautions now can save a lot of time and money for future remediation, so make sure you are staying aware!

Don't Let Mold in Your Home Go Untreated

6/8/2018 (Permalink)

The start of a mold growth may not be in plain sight, it may be first determined by a musty odor within your house.  If the musty odor is present, then there may be a growth going on out of plain sight, and it is important to take action.  If the mold problem is visible, it is also important to take immediate action.  Mold is dangerous because we cannot always see the growing mold colonies or the spreading of mold spores.  Disturbing the mold by trying to self-remediate can be dangerous because the disturbance will cause the spore mass to aerosolize and release into the air stream and, therefore, allow it to spread further.  This is why you should always call in a professional mold remediation team to take care of the problem. They will contain the affected area and block off the rest of the home, as to not spread the mold spores further.

By acting as soon as you notice a presence of mold you are not only stopping it from spreading further, but you are increasing your chance of preserving and saving irreplaceable items within your home. 

Don't let mold get ahold of your home and valuables, call SERVPRO of Montgomery & Pulaski Counties at 540-389-3753, and we will make it, "Like it never even happened."

Make Sure You Have a Flooding Evacuation Plan in Place

6/8/2018 (Permalink)

In the event of a flood, do you know your evacuation routes?  How about a place to stay if you must evacuate?  Do you have pets and can they stay with you?  These are all questions we ask in the moment of crisis when we realize we must evacuate due to flooding.

The safest way to survive a flood is to evacuate the area if you are advised to leave. To ensure that you will be able to act quickly, you need to plan ahead.

Know your community’s local flood evacuation plan and identify several escape routes for your location if roads are blocked. 

If you will evacuate by car, keep your car fueled and in good condition when there is a flood risk. Keep emergency supplies and a change of clothes in your car.

If you need to relocate for an extended period of time, identify a place away from home now where you could go if you had to leave. Consider family or friends who live outside of the local area.

If you expect to go to a shelter after evacuating, download the American Red Cross Shelter Finder app. This app displays open American Red Cross shelters and provides the capacity and current population of each shelter.

Planning ahead will take some of the stress off in the event of an emergency evacuation.  And remember -TURN AROUND DON'T DROWN - never drive through flood waters.

Thunder, Lightning, and Flash Floods, OH MY!

6/8/2018 (Permalink)

According to Ready.gov lighting is the leading cause of both injury and death from all weather-related hazards.  Majority of victims of a lightning strike survive, but many report that they experience a variety of long-term, debilitating symptoms following the incident.  While thunder and lightning are scary enough, these storms may also be accompanied by winds reaching over 50 mph, hail storms, and flash flooding and tornadoes.  Here are some actions you can take to make sure you are reacting to these storms in the safest way possible!


Know the risk of thunderstorms in your area, and sign up for your community's local warning system.  These will give you a proper warning for large storms on the radar that the local population has to be aware of.  Cutting down or trimming any trees that are in danger of falling on your home is another preventative measure that can be taken.

React Properly:

When you first hear a thunderstorm, it is time to take cover.  Head indoors or into a car, and pay attention to the weather reports and warnings of the storm.  It is smart to avoid all running water and landline phones because both are susceptible to electricity travel.  Lastly, unplug your electronics and appliances and secure any outdoor furniture to make sure your possessions do not get ruined.

Be Cautious Post Storm:

Even after you think the storm has passed, make sure to check your local weather forecasts and warnings before heading outside again in case of the potential for flash flooding.  It is also important to watch for fallen power lines and trees and report them immediately to help keep others safe.

Reacting To Extreme Heat

6/8/2018 (Permalink)

In most of the U.S. extreme heat can be defined as a long period of high heat and humidity levels with temperatures reaching above 90 degrees.  We are no strangers to the hot summers here in Virginia, so it is important we know how to react to these periods of extreme heat.  Ready.gov reported that extreme heat often results in the highest number of annual deaths compared to all weather-related hazards.  

Why Extreme Heat is so Dangerous:

Extreme heat causes evaporation to slow which results in our bodies having to work extra hard to maintain a normal body temperature.  It is very dangerous for anyone's body to have to overwork itself in such a way, but it is especially dangerous for older individuals, children, and sick or overweight people.  When humidity is high, this increases how hot the temperature will feel as well.  

How to React to Extreme Heat:

When a warning for extreme heat has been issued it is important for people to find an airconditioned area and avoid staying outside for long periods of time.  When it is necessary to head outside, people should avoid strenuous activities, wear light clothing, and make sure to drink plenty of fluids.  Being alert for heat-related illness is important during these times such as heat cramps, heat exhaustion, and heat stroke.  Individuals should make sure they are checking on family members and neighbors to ensure their safety.  It is also important to note that people and pets should never be left in a closed vehicle, for they can reach an extremely high temperature in a very short period of time.

Make sure you are staying aware and protected this summer!

Signs You May Have Mold in Your House

5/17/2018 (Permalink)

We all know that musty smell of an old damp basement, or a vacant lake house after a long, hot summer.  This is the smell that signifies a mold growth within a home.  A lot of times it is invisible to us, which makes mold such a dangerous thing.  If you are unsure of whether you may have a mold growth in your home, here are some other signs that you may have a problem!

Smelling a Mold Odor

The musty smell of mold is a great signal that you need to call in a professional to check out your home.  A lot of times we brush it off as the smell of an old house, but it is important to make sure you are not dealing with a larger issue.

Seeing Signs of Mold Growth

If you are able to see an actual mold growth around your home, it is definitely time to call in a professional to take care of the problem.  Mold spores spread when they get disturbed, so a professional can block off the affected area while they are ridding of the issue.

Signs of Water Problems

Moisture is the key to mold growth, so if you see that you are having trouble with leaks or condensation, it may mean you need to check for a mold growth around the area. 

Past Flooding

If your home experienced a previous flooding issue, it is important to check on the area in case the issue was not remedied properly.  Failure to completely dry out the area after a flooding incident could leave the environment in perfect growing conditions for mold.

Headaches or Trouble Concentrating

Headaches and trouble concentrating are two side effects of exposure to mold.  Everyone reacts differently, but for those who are strongly intolerant, the presence of mold can negatively affect their health.

If you find yourself with a mold problem within your home, call SERVPRO of Montgomery & Pulaski Counties, and we will make it "Like it never even happened."

Awareness Month Fire Facts

5/9/2018 (Permalink)

It is the second week of May, which means it is our Fire week for Awareness Month.  Here are some fire facts provided by Fire Rescue 1 to help keep you in the know!

1. Fire Triangle

There are three components that are necessary for fire to exist: heat, oxygen, and fuel.  A fire can only ignite and start if all components are present.  Once a fire has started, it can be extinguished if any one of these components is removed.

2. Fire Kills

There are over 3,800 people who die from fire-related deaths in the U.S. each year.  There is an average of 60 firefighters who die each year in the line of duty.  Most of these fires reported could have been prevented if proper fire safety had been practiced or if fire alarms had been working.

3. They Start in the Kitchen

Most house fires are started in a kitchen.  Cooking is the leading cause of all home fire injuries that take place throughout the country, and most of the cooking fires are started due to overheated grease and unattended cooking.

4. Leading Causes of Death

Smoking is the leading cause of death by fire in the United States.  This is followed by heating equipment.  

5. Arson

The third most common cause of home fires is arson.  

6. Smoke Inhalation

The smoke caused from a fire can sometimes be even more dangerous than the flames.  More people die from the actual smoke inhalation than they do from the flames of the fire.  Fire sucks all the oxygen from rooms and replaces it with a poisonous smoke and gasses before the fire has even reached the room.  Many people die from lack of oxygen before the fire will even reach their room.

7. Candles

Candles are the cause for about 9,300 home fires and 86 home fire deaths between 2009-2013 alone.  They were also responsible for 827 injuries and $374 million in property damages, so make sure you are putting out all candles when they are going to be unattended!

8. Smoke Alarms

Approximately 2/3 of all fire deaths happen in homes where the fire alarms were not working.  Your chances of dying in a home fire are cut by 50% if you have a working fire alarm, so make sure test yours once a month to make sure they are working properly!

Your Home Has Water Damage, Now What?

4/30/2018 (Permalink)

While there are preventive measures that can be taken to try and avoid experiencing water damage in your home, it is something that can't always be avoided.  If you find yourself in a situation where your home has been affected by water damage, it is important to act quickly.  Whether you are waiting for help, or you plan on tackling the clean up yourself here are some quick tips on what to do as soon as the water damage has been discovered.

Shut Off The Source (If Possible)

Making sure you locate the source of the issue and putting a stop to it is important.  Whether it be a leaky pipe or rainwater sneaking in through a window, it is important to try and stop the source as soon as possible.  The longer water sits, the more damage it will cause.  

Look For Safety Issues and Turn off Circuit Breakers For Wet Areas

Look around your home and determine if the water is near any electrical appliances or lights.  If so, make sure the circuit breakers are turned off to these areas, so they do not become a danger or create more damage.

Protect and Preserve Contents

It is important to cover or remove any damageable contents from the affected areas.  If furniture and contents of value sit in water for long periods of time, they may be unfixable by the time they are removed. 

Do NOT Use Wet Electronics or Electrical Appliances

Using water damaged electronics or appliances can be very dangerous, and it should be avoided at all times.  This includes the light fixtures and ceiling fans in any of the affected rooms.

Water damage gets worse the longer it sits.  Responding to the situation as quickly as possible could make all the difference in saving your home from extensive damage and preserving your irreplaceable valuables.

Clothes Dryers Safety Tips from FEMA

11/27/2017 (Permalink)

Clothes dryer do’s


  • Have your clothes dryer installed by a professional.
  • Make sure the correct electrical plug and outlet are used and that the dryer is connected properly.
  • Read manufacturers' instructions and warnings in use and care manuals that come with new dryers.


  • Clean the lint filter before and after each load of laundry. Don’t forget to clean the back of the dryer where lint can build up. In addition, clean the lint filter with a nylon brush at least every six months or more often if it becomes clogged.
  • Clean lint out of the vent pipe every three months.
  • Have your dryer cleaned regularly by a professional, especially if it is taking longer than normal for clothes to dry.


  • Inspect the venting system behind the dryer to ensure it is not damaged or restricted.
  • Put a covering on outside wall dampers to keep out rain, snow and dirt.
  • Make sure the outdoor vent covering opens when the dryer is on.
  • Replace coiled-wire foil or plastic venting with rigid, non-ribbed metal duct.
  • Have gas-powered dryers inspected every year by a professional to ensure that the gas line and connection are together and free of leaks.
  • Check regularly to make sure nests of small animals and insects are not blocking the outside vent.
  • Keep the area around the clothes dryer free of items that can burn.
  • If you will be away from home for an extended time, unplug or disconnect the dryer.

Clothes dryer don’t's

  • Don’t use a clothes dryer without a lint filter or with a lint filter that is loose, damaged or clogged.
  • Don’t overload the dryer.
  • Don’t use a wire screen or cloth to cover the wall damper. They can collect lint and clog the dryer vent.
  • Don’t dry anything containing foam, rubber or plastic. An example of an item not to place in a dryer is a bathroom rug with a rubber backing.
  • Don’t dry any item for which manufacturers' instructions state “dry away from heat.”
  • Don’t dry glass fiber materials (unless manufacturers' instructions allow).
  • Don’t dry items that have come into contact with anything flammable like alcohol, cooking oils or gasoline. Dry them outdoors or in a well-ventilated room, away from heat.
  • Don’t leave a clothes dryer running if you leave home or when you go to bed.

SERVPRO wins awards from 3 Chamber of Commerce

11/27/2017 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski Counties have so much to be thankful for in the past year.  With our extensive community involvement, knowledgeable work force and high consumer satisfaction rating, we were able to win the following prestigious awards from our local Chamber of Commerce's.

SERVPRO of Roanoke has won the 2016 Small Business of the Year award from the Salem-Roanoke County Chamber of Commerce.

SERVPRO of Roanoke has also won the 2017 Business to Consumer category Small Business of the Year award from the Roanoke Regional Chamber of Commerce.

SERVPRO of Montgomery & Pulaski Counties has won the 2016 Business of the Year award from the Montgomery County Chamber of Commerce.

We are so honored and blessed. Thank you to all the Chambers for this honor and thank you to our employees who allowed us to make this happen.  We are so proud and will continue to strive to be the best remediation company around.

Clean Homes Sell Faster

11/16/2017 (Permalink)

Real Estate professionals agree a  clean, fresh smelling home will be shown more and will sell faster. Outside curb appeal is important, but the inside is just as if not more important to prospective buyers.

Unfortunately, not all homes are maintained in the same way. Nearly all realtors are faced, at some point, with a difficult listing to show.

Veteran realtors encourage clients to keep
their homes in top condition for very
important reasons:
* Increased market value
* Reduced list to sale conversion times
* Enhanced reputation for quality listings
and quick sales

SERVPRO® of Montgomery & Pulaski Counties offer a variety of services to help revive your listings to top show condition:
*Carpet, Upholstery, Drapery and
Blind Cleaning
*Ceiling, Wall and Hard Floor Cleaning
* Deodorization
*Duct & HVAC Cleaning
* Mold Mitigation and Remediation

Reasons to keep your air ducts clean

11/14/2017 (Permalink)

The air quality in your home is important. Keeping dust, pollen, pet dander, and other irritants out of the air you breathe involves more than changing the air filter. What about the air ducts? Contaminants collect in the duct system too, and regular cleaning of the air channel is important.

Energy Consumption

Dirty HVAC systems consume more energy than clean ones. Older ductwork starts leaking and not only do irritants enter through cracks, but air escapes too. Dirty ductwork also impedes airflow that drives up energy bills as much as 20 percent. Plus, dirt stresses your system causing frequent breakdowns. Clean ductwork helps lower your utility bill and helps your HVAC unit last longer.

Smelly Air

If someone in your home smokes that cigarette or cigar order hangs not only in the air but in the ductwork. Likewise, if you burned something on the stove, the smoke must go somewhere. These smells and other household odors collect in the ductwork and get circulated five to seven times per day, on average. Odors continue to plague your home long after you remove the offensive item.

More Reasons

Mold and mildew grow in your duct system especially if your home suffered recent water damage from flooding or foundation cracks. Home renovations and repair often lead to contaminants settling in your air system, and newly built homes need the air ducts cleaned before occupancy.

Call the Professional

Air duct cleaning is not an easy job. It needs special vacuum hoses and tools to reach throughout the system. This is not a do-it-yourself task.   Contact SERVPRO of Roanoke and schedule your cleaning today. 

Make sure you contact a NADCA Certified Company for ductwork cleaning. Another helpful idea is to buy a high-quality air filter like the ones sold at home improvement stores. Look for pleated filters costing around $15. Not only do these last a little longer, these filters also catch more debris, including bacteria and viruses, before you breathe it in.  

Holiday Cooking Safety Tips

11/14/2017 (Permalink)

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but
if you don’t practice safe cooking habits, your holiday could become hazardous very quickly.

According to the National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries. The
leading cause of fires in the kitchen is unattended cooking. It’s important to be alert to prevent cooking fires.

* Be on alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.
* Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
* If you are simmering, baking, or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking. 

* Keep anything that can catch fire—oven mitts, wooden utensils, food packaging, towels, or
curtains—away from the stovetop.

If you have a cooking fire, Follow safety protocols to help keep you and your family safe:

*Just get out! When you leave, close the door behind you to help contain the fire.
* Call 9-1-1 or the local emergency number after you leave.
* For an oven fire, turn off the heat and keep the door closed.
* If you try to fight the fire, be sure others are getting out and you have a clear way out.
* Keep a lid nearby when you’re cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.

SERVPRO of Montgomery & Pulaski Counties wish you a safe and happy holiday season. 

Source: National Fire Protection Association

Bigs in Blue

5/26/2017 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski Counties are proud sponsors of the Bigs in Blue program with Big Brothers Big Sisters.

The Bigs in Blue program is built on the belief that trust and understanding in a community are developed one relationship at a time.  A police officer who volunteers to be part of Bigs in Blue will be matched with a child facing adversity in the community.  Many children in our area see law enforcement officers solely as authority figures, not as regular people in our communities.  Bigs in Blue will not only enable youth to bond with caring, supportive officers, but will also enable officers to get to know the community they serve.  Win-Win for all!

The local goal is to match 30 children with law enforcement officers across Southwest Virginia in 2017.  All officers in the police departments, fire departments, sheriff's office and emergency response agencies are invited to make a difference in a child's life by becoming a Big.

Water Damage? SERVPRO of Roanoke is here to help!

5/26/2017 (Permalink)

SERVPRO of Roanoke is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -540-389-5818

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Roanoke has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Roanoke

SERVPRO of Roanoke specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Preventing Frozen Pipes

1/6/2017 (Permalink)

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.

If your pipes do freeze, STAY CALM AND CALL SERVPRO.  We can make it "Like it never even happened.®"

During Cold Weather, Take Preventative Action

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

 To Thaw Frozen Pipes

  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Future Protection

  • Consider relocating exposed pipes to provide increased protection from freezing.
  • Pipes can be relocated by a professional if the home is remodeled.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.

Is your Fire Damage being restored by a IICRC Certified Firm?

12/27/2016 (Permalink)

SERVPRO of Montgomery & Pulaski Co. is IICRC Certified!

If a house sustains fire damage, proper cleanup is crucial as the ash, soot and water will wreak havoc on what remains.  It’s bad enough there was a fire, but the water and chemicals used to extinguish it can cause secondary damage.  The remnants will continue to do damage long after the flames are extinguished.

The average person will attempt conventional cleaning methods like renting a steam cleaner and using common cleaning agents available at the store.  Unfortunately, this will barely make an impact on the problem and could cause bigger issues.  Chemical agents could react with the residue and cause permanent damage, and in some cases, they may cause toxic fumes.  Fire damage cleanup is one of the most difficult jobs out there, and it should be left to a professional for the best results.

When selecting a firm that does the restoration, consider what type of training they have. Do they have health and safety certifications? Are they experienced in a wide range of repair? Do they have proof of proper insurance and licenses?  The company that has the Institute of Inspection, Cleaning and Restoration Certification (IICRC) fire and smoke restoration Certified Firm meets all of these expectations and conditions. An IICRC-certified firm understands the need for a quick response.  Immediate action is necessary because the longer the delay, the harder and more costly the job will be as reactions within the damaged material can continue to occur. The fire may be gone, but the ash, soot and smoke odors that remain can continue to do harm.  Certified firms will use their knowledge of fire restoration to accurately test the damage and apply the proper repair techniques to bring the items back to pre-loss condition when possible.

Also, when hiring an IICRC certified firm you can be sure that they are up to date with the latest technologies and techniques. In order for these firms to keep their certification, they are required to take continuing education programs.  So when confronted with fire damage cleanup, choose an IICRC-certified professional


copyright:  IICRC

Do not touch the mold growth as you risk spreading the spores

11/8/2016 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Roanoke for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Montgomery & Pulaski Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – SERVPRO of Roanoke  540-731-3080

Storm Damage affecting your home?

11/8/2016 (Permalink)

SERVPRO of Montgomery & Pulaski specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.  Our teams are trained and qualified to assist you in any disaster.

Resources to Handle Floods and Storms

When storms hit the New River Valley & Pulaski, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today SERVPRO of Montgomery & Pulaski Counties

Stop the fire BEFORE it starts

8/4/2016 (Permalink)

Before you send your child off to college, make sure you are complying with the safety regulations. The campus usually requires documentation of flame retardant materials.

“Curtains, draperies, wall hangings, blankets, banners and other decorative materials suspended from wall, closets, or other vertical surfaces must be flame resistant or noncombustible. Proof of flame resistance may be requested during a fire inspection” 
"2016 Virginia Tech Division of Student Affairs; Virginia Statewide Fire Prevention Code; Fire & Safety Regulations for Residents ©"

Flame Stop is a water-based fire retardant coating for most synthetic and natural fibers, and is particularly recommended for the treatment of drapes, upholstery, fabrics, paper, rugs, carpets, mattress covers, bedspreads and most porous decorative materials. Flame Stop is a pyrolytic formulation that prevents the spread of flame by developing a self-extinguishing reaction.
Please call- 540-389-5818 for a free estimate

Emergency Readiness Plan

3/31/2016 (Permalink)

Emergency Readiness

Is your business ready?

The best way to reduce business interruption following a disaster is to PLAN FOR IT!

Did you know that we offer businesses a no cost emergency readiness mobile app?

Virginia Tornado Awareness

3/22/2016 (Permalink)

Would you be prepared, or even know where to start if a tornado touched down today?

Tornados are one of nature's most violent storms. They can cause large amounts of damage in just moments, giving you only seconds to respond. Your response could help keep you and those around you safe. 

If you answered no to the above question, read here for more information on how to prepare and stay safe during a tornado. 


3/18/2016 (Permalink)

Allergies? Let us help!

Springtime bringing bad allergies? There are many possible causes. Give us a call, and we'll be here to help!

Read Across America

3/2/2016 (Permalink)

The Cat in the Hat

Read Across America is a celebration of Dr. Suess's Birthday and allows us the honor of reading to the Elementary School Children.  Thank you to the Roanoke Rotary for allowing us this honor!

SPA Night New River Valley

2/11/2016 (Permalink)

Thanks so much to all our friends, customers and associates for joing us for our Spa Night in Blacksburg.  We all had a great time and John Tutle got his FIRST Pedi!

We truly appreciate you all!

SERVPRO® Named to Entrepreneur’s Top 10 Franchise List for 7th Consecutive Year

2/3/2016 (Permalink)

SERVPRO®Named to Entrepreneur’s Top 10 Franchise List

for 7th Consecutive Year

Cleanup and restoration franchisor retains top ranking in restoration services category and climbs to #4 ranking overall in the 2016 Franchise 500 rankings


Salem, VA  January 19, 2016 - SERVPRO®, a cleanup and restoration franchise company, maintains its hold on the top ranking in the Restoration Services industry for the 13th consecutive year and moves up to the number four spot overall in the 2016 Franchise 500 rankings from Entrepreneur magazine.* This is the seventh consecutive year SERVPRO has been included in the magazine’s Top 10 list, standing out in a group of more than 951 franchises that qualified for inclusion in the list.

 Some of the most important factors considered by Entrepreneur in developing the list each year are “financial strength and stability, growth rate and size of the system.”

“It’s exciting to be part of a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension its customers,” said Lisa Mongan, owner of SERVPRO of Montgomery and Pulaski Counties. “The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer.”

 According to Mongan, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

·         SERVPRO’s strength as a brand with a national footprint, wide-spread market penetration, laser-focused brand messaging, and the ability to create national partnerships with organizations such as the PGA TOUR and the American Red Cross.

SERVPRO’s commitment to being a learning organization, which keeps training and support at the forefront of the company’s culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers

Employee Certifications

1/26/2016 (Permalink)

Our newest IICRC Certified Employees.  Congratulations and thank you for your dedication to continuing education to ensure we stay the BEST!

Frozen Pipes tips

1/20/2016 (Permalink)

Damage to ceiling resulting from frozen pipes

Cold weather has hit our area.  Protect your home from freezing pipes:

1. Turn off outside faucets and allow to drain then cover with insulating foam covers.

2.  Insulate any exposed pipes under or around house with foam insulation.

3.  Open cabinet doors under sinks.

4.  Allow interior faucets to drip, both hot and cold.

5.  Know where your main water shut off valves are located.

Frozen Pipes tips

1/20/2016 (Permalink)

Damaged ceiling from frozen pipes

Cold weather has hit our area.  Protect your home from freezing pipes:

1. Turn off outside faucets and allow to drain then cover with insulating foam covers.

2.  Insulate any exposed pipes under or around house with foam insulation.

3.  Open cabinet doors under sinks.

4.  Allow interior faucets to drip, both hot and cold.

5.  Know where your main water shut off valves are located.

Frozen Pipes

1/19/2016 (Permalink)

Frozen Pipes

Cold weather has hit our area.  Protect your home from freezing pipes:

1. Turn off outside faucets and allow to drain then cover with insulating foam covers.

2.  Insulate any exposed pipes under or around house with foam insulation.

3.  Open cabinet doors under sinks.

4.  Allow interior faucets to drip, both hot and cold.

5.  Know where your main water shut off valves are located.

Frozen Pipes

1/19/2016 (Permalink)

Frozen Pipes

Cold weather has hit our area.  Protect your home from freezing pipes:

1. Turn off outside faucets and allow to drain then cover with insulating foam covers.

2.  Insulate any exposed pipes under or around house with foam insulation.

3.  Open cabinet doors under sinks.

4.  Allow interior faucets to drip, both hot and cold.

5.  Know where your main water shut off valves are located.

2015 SERVPRO Christmas Breakfast

12/23/2015 (Permalink)

2015 Christmas Breakfast

SERVPRO erved Christmas  breakfast to all the staff. From our family to yours, we wish you a Safe and Happy Holiday!

SERVPRO honors our Veterans

11/11/2015 (Permalink)

Quinn Mongan, Zach Saunders, Jimmy Williams, Kris Hacker, Pete Lassen & Mason Paxton representing the US Navy, US Marine Corps and the US Army

THANK YOU to all our Veterans for their service.  Please take a moment to thank a Veteran today. We are priviledged to have our own Veterans as part of our SERVPRO family.

Dryer Fires on the rise

11/6/2015 (Permalink)

Dryer fires are responsible for a significant number of damages, injuries, and deaths every year. There are approximately 15,600 structure fires, 400 injuries, and 15 deaths reported annually as a result of dryer fires. According to the United States Fire Administration, every year clothes dryer fires account for over $100 million in losses. Also, dryer fires involving commercial dryers have a 78% higher injury rate than residential dryer fires.   

Thank you Montgomery County & the Town of Christiansburg

10/30/2015 (Permalink)

Ribbon Cutting for our new Christiansburg location!

Thank you to all that attended our Open House/Ribbon Cutting for our new location in Christiansburg!

Special Thanks to the Montgomery County Chamber of Commerce and the Town of Christiansburg for all their support!

Emergency Tips for Water Damage

9/29/2015 (Permalink)

Turn off circuit breakers for wet areas.  Do not enter rooms with standing water where electrical hazards may exist.

Remove as much excess water as possible by mopping & blottng.

Wipe off any wood surfaces and use clothes pins to keep furniture skirting off damp floors or carpets.

Use aluminum foil or wood blocks between furtniture legs and wet carpeting

Keep a close eye on rivers and streams - be aware of surrounding water!

Call SERVPRO of Roanoke, Montomgery & Pulaski Counties for 24 hour Emergency Service.

SERVPRO of Roanoke, Montgomery & Pulaski Counties are PROUD sponsors of the Roanoke Rampage!

9/21/2015 (Permalink)

The Roanoke Rampage Fire and Police Football Team are made up of professional fire, police, EMS and public safety workers throughout Roanoke and the New River Valley. The Roanoke Rampage football team was formed to raise money for local charities while playing competitive football in the National Public Safety Football League (NPSFL). All players, coaches, and team assistants are strictly volunteers. 

SERVPRO of Roanoke, Montgomery & Pulaski Counties voted "Best Duct Cleaning"

6/1/2015 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski Counties voted "Best Duct Cleaning" as chosen by readers of The Roanoker magazine!

Salem Kiwanis Golf Tournament

5/5/2015 (Permalink)

Please join us by participating in the Salem Kiwanis Golf Tournament on Friday, May 22, 2015 at Hanging Rock Golf Club.  Lunch will begin at 12:00 noon, with tee off at 1:30.  Please call Brenda Giles at 540-389-5818 for registration information.  

Spring Home Show

3/25/2015 (Permalink)

Look for SERVPRO at the 2015 Spring Home Show this weekend, March 27-29 at the Salem Civic Center put on by the Roanoke Regional Homebuilders Association.

Salem Roanoke Co. Chamber's Business & Technology Showcase

1/21/2015 (Permalink)

Look for SERVPRO at the Salem Roanoke Co. Chamber's Business & Technology Showcase will be held Wednesday, February 11, 2015 in the Community Room of the Salem Civic Center from 4 pm - 7 pm.

Holiday Fire Safety Tips

12/8/2014 (Permalink)

Follow these simple safety tips, to reduce the fire risk to your home or buisiness this holiday season:

1.  Place Christmas trees, candles and other holiday decorations at least 3 feet away from heat sources.

2.  Purchase flame retardant metallic or artificial trees.  If purchasing a live tree, water regularly.

3.  Make sure light strings or other decorations are in good condition.  Do not use anything with frayed electrical cords.

4.  Unplug tree and holiday lights before leaving home or going to bed.

5.  Never use lit candles to decorate a tree.  Always extinguish candles before leaving the room or going to bed.

6.  Use only sturdy tree stands designed not to tip over.

7.  Keep flammable items away from stove top - oven mitts, pot holders, wooden utensils, etc.

8.  Designate one person to walk around your home to make sure that all candles and smoking materials are properly extinguished after guests leave.

9.  Smoke alarms save lives.  Install smoke alarms near your kitchen, on each level of your home, near sleeping areas, and inside and outside bedrooms if you sleep with doors closed.  Test smoke alarms monthly and replace batteries at least once a year. 

Veterans Appreciation Picnic

11/7/2014 (Permalink)

Free to Veterans and one guest!

Veterans Appreciation Picnic and Veterans Day Ceremony at Vinton War Memorial Sunday, November 9, 2014 from 12:00 noon til 3:00.  Free to veterans and one guest with proof of service.  $5 donation for other guests accepted at the gate.  All donations go to Virginia Wounded Warrior Program, Military Family Support Center and Blue Ridge Veterans Celebration Grant Program.

Large Loss Ready!

10/7/2014 (Permalink)

We are large loss ready with the purchase of our own Desiccant Dehumidifier.

JDRF Walk to Cure Diabetes

9/3/2014 (Permalink)

Sunday, September 28, 2014 Team SERVPRO's Heroes will be walking 3 miles to raise money for Type 1 Diabetes research.  The walk will be at The Virginia Museum of Transportation at 303 Norfolk Ave., SW, Roanoke, VA.  Online donations may be made to http://www2.jdrf.org/goto/SERVPROSHEROES.

Fire Safety Tip

8/4/2014 (Permalink)

Overloaded outlets can cause #fires and other life threatening dangers. Keep your home or office safe by understanding your property's electrical demands.

Successful Blood Drive

6/18/2014 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski County held a successful American Red Cross Blood Drive at their facility in Salem.  We had 13 donors and successfuly collected 10 pints of life saving blood.  Thanks to everyone who donated or helped out with this drive.

Montgomery County Chamber of Commerce Bocce Ball Tournament

5/29/2014 (Permalink)

Join us at the Montgomery County Chamber of Commerce's Bocce Ball Tournament June 5, 2014 from 3-8 pm.  The event will be held at HHHunt/Home Depot Field in Blacksburg. For more information, contact the Chamber at 540-382-3020.

SERVPRO to host American Red Cross Blood Drive - June 16

5/20/2014 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski Counties will be holding an American Cross Blood Drive as part of the Red Cross' "100 days of summer...100 days of hope"  Blood is especially needed this time of year.  SERVPRO's blood drive will be Monday, June 16, 2014 from 3pm - 6pm at the SERVPRO facility located at 1331 Southside Drive, Salem, VA.  For an appointment sign-up online at redcrossblood.org.  Questions? Contact Brenda Giles at 540-389-5818 or brendagiles@servprormp.com.

Visit us at The Spring Home Show - Better Living Expo

3/24/2014 (Permalink)

The Roanoke Regional Homebuilders Association's 44th Annual Spring Home Show is March 28-30 at the Salem Civic Center.  Show hours are Friday 2pm-7pm; Saturday 10am-7pm; and Sunday 12 noon-5pm. 

More than 160 showrooms under one roof, including SERVPRO.  Stop by our booth to have your jewelry cleaned and to register for our door prize - a free carpet cleaning!

For more information go to www.theSpringHomeShow.com

Tips on How to Prepare for a Power Outage - from The American Red Cross

3/4/2014 (Permalink)

Power Outage - Prepare BEFORE they happen!

How to Prepare for a Power Outage:

To help preserve your food, keep the

following supplies in your home:

 One or more coolers—Inexpensive

Styrofoam coolers work well.

 Ice—Surrounding your food with ice in a

cooler or in the refrigerator will keep food

colder for a longer period of time during a

prolonged power outage.

 A digital quick-response thermometer—

With these thermometers you can quickly

check the internal temperatures of food to

ensure they are cold enough to use safely.

Put together an emergency

preparedness kit with these supplies

in case of a prolonged or widespread

power outage:

• Water—one gallon per person, per day (3-

day supply for evacuation, 2-week supply for

home) • Food—non-perishable, easy-toprepare

items (3-day supply for evacuation,

2-week supply for home) • Flashlight

(NOTE: Do not use candles during a power

outage due to the extreme risk of fire.)

Battery-powered or hand-crank radio (NOAA

Weather Radio, if possible) • Extra batteries

• First aid kit • Medications (7-day supply)

and medical items • Multi-purpose tool •

Sanitation and personal hygiene items •

Copies of personal documents (medication

list and pertinent medical information,

deed/lease to home, birth certificates,

insurance policies) • Cell phone with

chargers • Family and emergency contact

information • Extra cash

 If someone in your home is dependent on

electric-powered, life-sustaining

equipment, remember to include backup

power in your evacuation plan.

 Keep a non-cordless telephone in your

home. It is likely to work even when the

power is out.

 Keep your car’s gas tank full.

Protect Your Home & Business From Heating Hazards

1/3/2014 (Permalink)

Fire Safety

Tips to help prevent fires in your home or office from heating sources:

1.  Maintain heating equipment and chimneys by having them cleaned and inspected annually by a qualified professional.

2.  Use heating equipment that has the label of a recognized testing laboratory.

3.  All heaters need space.  Keep flammable objects at least three feet away from heating equipment.

4.  Plug space heaters directly into outlets.  Never use a power strip or extension cord.

5.  When using fuel burning heaters, use only the type of fuel specified by the manufacturer.

6.  Install and maintain carbon monoxide and smoke alarms inside your home and business.  Test alarms monthly.

7.  Remember to turn off portable heaters before leaving the room or going to bed.

8.  When using a wood-burning fireplace, make sure the fireplace has a sturdy screen to help prevent sparks from flying into the room.  Spent fireplace ashes should be cool before removing and putting them into a metal container.  The container should be stored away from your home or business.

Safety tips provided by National Fire Prevention Association

Tips to Help Prevent Catching the Flu

12/27/2013 (Permalink)

The Center for Disease Control suggest "Take 3" Actions to Fight the Flu -  a serious, contagious disease that can lead to hospitalization and even death.  Flu-like symptoms include fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and fatigue. Some people also may have vomiting and diarrhea. People may be infected with the flu, and have respiratory symptoms without a fever.

1.  Take time to get flu vaccine.  Everyone 6 months of age and older should get a vaccine.  It is very important that people of high risk receive their vaccination to reduce risk and severity.  Those at high risk of flu complications include very young children, pregnant women, people with chronic health conditions, and those age 65 and older.

  • 2.  Take steps everyday to prevent the spread of germs: 
  •      *  Avoid close contact with those who are ill.
  •      *  Stay home if you have flu-like symptoms at least for 24 
  •          hours after your fever subsides.
  •      *  While you are sick, avoid contact with others.
  •      *  Cover your nose and mouth with a tissue when you cough
  •          or sneeze. Throw the tissue in the trash after you use it.
  •      *  Wash your hands often with soap and water. If soap and
  •          water are not available, use an alcohols based hand
  •          sanitizer.
  •      *  Avoid touching your nose, eyes and mouth.
  •      *  Clean and disinfect surfaces that may have been
  •          contaminated by germs.
  • 3.  Take flu antiviral drugs if your doctor prescribes them.  this may shorten the time you are sick or make the symptoms milder.  They may also prevent serious flu complications.  It is recommended that you take the flu antiviral within two days of getting sick.  But starting later can also help, especially those at high risk.  Always, follow your doctors instructions.

Here's to a flu-free season!

Thanksgiving Safety Tips

11/21/2013 (Permalink)

Thanksgiving safety cooking tips


Thanksgiving is just around the corner. Safety in the kitchen is important, especially on Thanksgiving Day when there is a lot of activity in kitchen. The National Fire Protection Association offers SAFETY TIPS:
1. Stay in the kitchen when cooking on stovetop.
2. Stay in the home when cooking turkey (or other food in oven) and check it frequently.
3. Keep children away fr...om the stove.
4. Keep children away from hot food and liquids. Steam or splash from vegetables, gravy or coffee could cause serious burns.
5. Keep floor clear so you don't trip over items like bags, toys, pocketbooks, etc.
6. Keep knives out of reach of children.
7. Be sure electric cords from kitchen appliances like mixers, etc. are not dangling off the counter within easy reach of a child.
8. Keep matches and utility lighters out of reach of children.
9. Never leave children alone in room with a lit candle.
10. Please make sure your smoke alarms are working. Test them by pushing the test button.

SERVPRO of Roanoke, Montgomery & Pulaski Counties wishes everyone a Happy and Safe Thanksgiving Holiday!

Cold weather tips for your home

11/13/2013 (Permalink)

Cold weather has hit our area.  Protect your home from freezing pipes:

1. Turn off outside faucets and allow to drain then cover with insulating foam covers.

2.  Insulate any exposed pipes under or around house with foam insulation.

3.  Open cabinet doors under sinks.

4.  Allow interior faucets to drip, both hot and cold.

5.  Know where your main water shut off valves are located.


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