Recent Why SERVPRO Posts

Air Quality Addressed the SERVPRO Way

7/13/2022 (Permalink)

Keeping your business space clean can be tough alone, especially when you can’t even see one of your biggest concerns. Air quality can be hard to maintain if you aren’t undergoing routine maintenance to tackle each issue. Thankfully, SERVPRO has a system that not only improves air quality by eliminating odor, but it also tackles those microbes that are not visible to the naked eye.

Patented roto-scrapers remove visible debris from air ducts, which is then vacuumed out and collected in containers to make sure no remnants are left, and finished off with a HEPA Filtration system to remove 99.7% of particles that were trapped in the air. Sealants can also be applied to tackle and prevent larger concerns, such as microbes that can cause illness. 

Our trained team of professionals can steer you in the right direction to ensure you are receiving the service that your commercial or residential location needs, without tacking on extras. For more information on HVAC and air duct cleaning, call us today, (540) 389-5818.

Why SERVPRO for Restoration

7/13/2022 (Permalink)

Have you ever had a personal item that had been damaged and you thought it was beyond repair? SERVPRO can tackle the big problems, like damage from storms or fires, but we also make sure to take the time to restore those items that may seem insignificant to some, but have big meaning to the people they belong to.

Thanks to our tried-and-true techniques, we are able to clean even the hardest to revive items. This means that even if you have damage to items like clothing, paperwork, electronics, and much more, SERVPRO has a team assembled that have the knowledge to handle your personal effects and restore them, if at all possible. We offer a range of options to cater to the needs of different levels of care, and make sure you are not only saving where you need to, cost-wise, but preventing further damage from taking place over time.

Don’t believe us? Check out this restoration job where one of our employees realized a much beloved leather jacket was damaged beyond what he thought was fixable, and was completely restored to its original condition. This item measured an unbelievable “7,718” on the contamination scale (“30” is considered hazardous), and came out an impeccable “0” after running it through our ESPORTA Wash System.

See how we can help you revive the items that you cherish and help make your house a home by calling SERVPRO at +1 (540) 389-5818.

Local Heroes

12/21/2020 (Permalink)

SERVPRO First Responder Bowl

We are very excited for another year that SERVPRO® is proud to be the sponsor of the first-ever First Responder focused bowl game. Our location will be serving dinner to our local responders so they can have something delicious while watching the game. Their courage and compassion are inspiring to all. We are grateful to live in a country where individuals dedicate themselves to protecting and serving their fellow citizens. We are humbled by their bravery and thank them for putting their lives on the line in order to save those around them. We thank them for their service and sacrifice. We welcome everyone to tune in and watch the game

Kickoff: 2:30 PM CT

December 26th, 2020

Thank you to all our local First Responder!

Gerald J. Ford Stadium (Southern Methodist University)
Dallas, TX
2:30 p.m. CT, ABC

Safe Holiday Cooking Tips

12/12/2020 (Permalink)

With the holidays upon us, families, friends and loved ones will be gathering and preparing for the delicious feast that awaits them this Thursday.  However, it is important to practice safe cooking habits, so your happy holiday does not become hazardous.  

The National Fire Protection Association states that cooking is the main cause for home fires and injuries, with Thanksgiving being the peak day for all cooking-related fires. 

Check out these safety tips to help keep your family and loved ones safe this holiday!

  • Never leave cooking food unattended.  If you need to leave the kitchen for any reason while you are frying, grilling, or broiling food, you should always turn off the stove until you return.
  • Check your food regularly while it cooks.  Never leave your home while you have stuff cooking, and make sure you have a timer set to remind you when it is done.
  • Make your kitchen a "Kid-Free Zone" while you are cooking and make sure they stay at least three feet away from the stove at all times.
  • Make sure there isn't anything flammable near the stove, oven or any appliance that generates heat.  This includes pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains.  
  • Do not wear any loose clothing or dangling sleeves while cooking.
  • Clean your cooking surfaces regularly to prevent any grease buildup.
  • Make sure you have a fire extinguisher on hand to keep in the kitchen.
  • Always check on the kitchen before going to bed or leaving your home to make sure all appliances, stoves, and ovens are turned off.
  • Make sure all your smoke detectors are working and have fresh batteries.

SERVPRO of Montgomery & Pulaski Counties wishes you and your loved ones a wonderful and safe Holiday Season

We Can fix that too!

12/12/2020 (Permalink)

SERVPRO of Montgomery & Pulaski Counties has a wonderful contents team who make damages of all kinds, "Like it never even happened."  In this case, our team used our ESPORTA machine to sterilize and clean off the mold that had started growing on this leather jacket.  

The Esporta technology allows us to be able to restore up to 85% of the soft contents that could have been previously deemed as non-restorable.  This means that we are able to save and return more of your cherished items to you following a disaster.  The Esporta machine is able to restore items that have been affected by damages and contaminations such as contaminated water & sewage, heavy smoke & soot, mold, and bio waste contaminated goods, and it is gentle enough to be able to be used on leather goods of all kinds, laundry of all kinds, household goods, and even unique articles such as sports equipment.

Safety Tuesday

12/11/2020 (Permalink)

SERVPRO of Montgomery & Pulaski Counties takes the safety of our crews very seriously.  Not only is it important for us to make sure our crews are taking the highest safety precautions while operating on jobs for their own safety, but it is also important for the safety of others around them.  Once a month, SERVPRO of Montgomery & Pulaski Counties has a Safety Professional from Safety United come and present a new safety topic to our whole company at one of our weekly Tuesday meetings.  It is important for everyone to be up to date on all of the safety regulations, so we can make sure we are all taking care of each other both out on jobs, as well as around the office and shop.

Holiday Cheer

12/7/2020 (Permalink)

four adults standing locking arms Our Owners Quinn and Lisa with special guest Chamber Director Beth Bell and Fiona the Gingerbread

It's that time of year again at SERVPRO, the holidays! We really get into the holiday spirit. Our office team sets up games, secret Santa, decorations and all. The biggest parts of our holiday celebrations is our Thanksgiving breakfast and our holiday breakfast in December. It is a time for us to come together as a work family and celebrate one another and the holidays together. This year was even more special as Covid has cancelled a lot of plans and events this year. We were able to offer breakfast and still stay socially distanced which made our team happy to have a little sense of normalcy this year. We also had a visit from our local chamber director and a few special North Pole visitors. We are looking forward to continuing this tradition for years to come. 

The How to's on using a fire extinguisher

12/7/2020 (Permalink)

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate an extinguisher, the National Fire Association suggests remembering the word PASS:

Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.

Aim low. Point the extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side.

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Remember, extinguishers do have limitations. It is also important to ensure you have the correct type of extinguisher for your facility. Refer below to learn more about the different classes of extinguishers and the type of fire each are designed to extinguish.

Choosing the Appropriate Fire Extinguisher

Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper and many plastics.

Class B: Used on fires involving flammable liquids, such as grease, gasoline and oil.

Class C: Designed for fires involving appliances, tools, or other equipment electrically energized or plugged in.

Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found only in factories working with these metals.

Class K: Intended for use on fires that involve vegetable oils, animal oils, or fats in cooking appliances. These extinguishers are generally found in commercial kitchens, but are becoming more popular in the residential market for use in kitchens.

Document Restoration

12/7/2020 (Permalink)

Are your documents safe?

As a leader in the restoration industry, SERVPRO® knows timely mitigation is the key to reducing severity and recovering damaged items. Water– or smoke–damaged paper can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. Let SERVPRO’s Document Restoration Team help you recover your damaged paper goods before it is too late.

SERVPRO’s technicians are trained to use the most advanced technology available for document recovery and drying; in fact, the Document Restoration Team uses the same technique the Library of Congress uses to dry water-damaged books.

Why choose SERVPRO® Vacuum Freeze Drying?

Vacuum freeze drying is the most efficient and effective way to salvage water-damaged documents. The Document Restoration Team uses sublimation—turning a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents. This process can recover even the most delicate items—from documents to photographs and x-rays, to entire business archives. All employees of the Document Restoration Team are HIPAA Master certified and once your items arrive at the SERVPRO® facility, 24/7 video surveillance is guaranteed.


With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods.

In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents you encounter will be contaminated.

If this is the case, decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photoninduced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Certified Destruction

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

SERVPRO’s goal is to make the process as simple as possible for customers. Contact your local SERVPRO® Franchise Professional for more information on Document Restoration services.